Help Center

We confirme each chipent per Email.
If you did not get any confirmation, you might have a problem receiving our Emails or your Email address is wrong.
In that case, you can always see a copy of each sent Email on your personal account page :

• Go to the Log In page : https://www.bdmusicstore.com/en/connexion.
• Log with your Email address and password.
• Your order appears in the section « Order history and details ».
• Click on the order for which you want more information.
• You'll find there a summary and history of your order including confirmation of shipping.

With the confirmation of chipent of your order, you receiver a tracking number (regular post shipments have no tracking number).
You'll find the link to track your order on the site off the carrier in the same email.

If you did not get any shopping confirmation, you might have a problem recieving our Emails or your Email address in our database is wrong.
In that case, you can always see a copy of each sent Email on your personal account page :

• Go to the Log In page : https://www.bdmusicstore.com/en/connexion.
• Log with your Email address and password.
• Your order appears in the section « Order history and details ».
• Click on the order for which you want more information.
• You'll find there a summary and history of your order including confirmation of shipping with tracking number.

The stock status is clearly visible on the website and shopping cart.  If an item is not on stock and a availability date is known, then that date is written on the item.  We recieve shipments every week from our European dealers.  For dealers outside Europe we have a delivery every 2 months (Kelly, Yamaha, Superslick, Valentino, Faxx, ...).  We advise you to contact us before placing your order in case an item in your order is not in stock.

If you just want to be warned about the replenishment of an article, you can leave your Email address on the product page, on the right side of the image, between the references and the price. As a registered user on our site, the Email from your account will be used so you don't have to write it down again.
As soon as the product will be available again in stock, you will receive a message to inform you by Email.
You can also view a list of the items you have requested as a reminder in your customer area :

• Go to the Log In page : https://www.bdmusicstore.com/en/connexion.
• Log with your Email address and password.
• Your reminders appears in the section « My alerts ».
• You can also remove reminders on that page if you'd like to.

You can cancel an item from your order or your whole order on your customers account :

• Go to the Log In page : https://www.bdmusicstore.com/en/connexion.
• Log with your Email address and password.
• Your order appears in the section « Order history and details ».
• Click on the order for which you want a cancellation.
• At the bottom of that page you can contact our Customers Dept.

Please note that this is a request only.  Your item may enter the shipping process before we can cancel it.
All non-shipped orders will be immediately refunded on the original payment method.
If the order has been shipped, you will have to return the product ... read the point "Returns -> How do I return my product ?"

Creating an account is free, easy and done quickly on this page : https://www.bdmusicstore.com/en/connexion.
Enter your email on the left side named "Create an account", validate by clicking on "Create an account".  Fill every requested field in and validateur the form by clicking on "Register".

Go to the Log In page https://www.bdmusicstore.com/en/mon-compte.
After logging in with your Email and password, you can :

• view or change your account information
• view or change entries in your address book
• change your account password

Don't worry, we can send you automatically a new password per Email.
Just go to this page : https://www.bdmusicstore.com/en/forgotten-password, type your Email address and click on "Retrieve Password".  Our server will send you an confirmation off this request by mail with a reset link.  As soon as you validate this request by following (click on the link or copy/past him in your favorite browser) the link, a new password will be generated and send to you by email.

Go to the log in page https://www.bdmusicstore.com/en/connexion and log yourself with your Email address and the new password you receiver per Email.
We recommend you to copy and paste that password to avoid any mistake.
Once you signed in, go to the link "My personal information".
In tat area you'l be able to change the password you receiver per Email and choose one of your own.

First, please consult your invoice to verify that the item in question is not invoiced.
If the item in question is charged, check to see if the packaged item is contained within another product or protective padding.
If you still cannot find the article in question, please contact us via the contact form (https://www.bdmusicstore.com/en/contact-us) or via the messaging system available on the order in your customer area:
Go to the identification page: https://www.bdmusicstore.com/en/connection.
Identify yourself using your email address and password.
Your order appears in the "History and details of my orders" section.
Click on the relevant order. At the very bottom of this page, you will find the possibility to add a message and thus contact our After-Sales Service department.

In this case, please send us an email at info@bdmusicstore.com specifying your name, your order number, the name of the product concerned and a precise description of the missing parts, possibly with a photo of the part concerned. . We will contact you promptly to resolve this issue as best we can.

Our company is renowned for the speed of order processing. All orders placed before 1pm (Paris/Brussels time) are dispatched/processed the same day (Monday to Saturday). Of course, if you choose payment by bank transfer, we must first receive your payment to ship your order.

Our site calculates and displays a simulation of shipping costs based on the contents of your basket.

Once you are on the page that displays the contents of your basket, look at the shipping cost simulation module below your basket. You simply have to select the country of destination and enter your postal code to obtain precise pricing as it would be offered to you when buying online, without even having to create a customer account!

The cost of delivery depends on the final destination, size and weight of the package.

We already offer free delivery to a relay point for any purchase of €59.- and at home for any purchase of €79.- to Belgium.
We already offer free delivery to a relay point for any purchase of €69.- and at home for any purchase of €89.- to Luxembourg and the Netherlands.
We already offer free delivery to a relay point for any purchase of €79.- and at home for any purchase of €99.- to France.

We already offer free delivery to a relay point for any purchase of €59.- and at home for any purchase of €79.- to Belgium.
We already offer free delivery to a relay point for any purchase of €69.- and at home for any purchase of €89.- to Luxembourg and the Netherlands.
We already offer free delivery to a relay point for any purchase of €79.- and at home for any purchase of €99.- to France.

Some products are listed on our site as "FREE DELIVERY". This offer is only valid for delivery in a country of the European Union. Free deliveries for these items are valid from a minimum purchase of 9,- €. Shipping costs can however be counted if your basket contains items that are not specified as free delivery, the shipping costs are then only counted on items that do not benefit from free delivery.

All shipments are covered by transport insurance.
A complaint MUST be filed within 24 hours of receipt of the package in the event of a problem.
We recommend that you always quickly check the contents of the package once it has been delivered.
If one or more items are damaged, we will replace them as soon as possible.
Of course, all costs related to this exchange will be borne by us.

If the received item is damaged, then you MUST follow this procedure :
-go to following page https://www.bdmusicstore.com/en/historique-commandes.
-log into the webshop if needed with your Email and personal password.
-Choose the order where the item is inside, and clic on "Details".
-Identifie the correct item beneath your order and describe the problem below.
We'll come back to you as soon as possible. with a fast exchange solution.

We offer several payment methods:

- secure transaction by credit card or Paypal account (CB, VISA, MasterCard, Paypal):
the most efficient and fastest way.
The acceptance is immediate as well as the sending of your goods.
For delivery as soon as possible, we recommend this method (secure payment).

- bank transfer (you ask your bank to transfer the amount of the purchase from your account to ours):
advance payment is an alternative to payment by credit card.
It is aimed more at people who do not have a credit card.
Indeed, we send you the package upon receipt of your payment on our bank account, which has the effect of extending your delivery time by one week, equivalent to the time it takes to transfer the payment to our account.
Of course, by credit card, your shipment will be immediate.

Bdmusicstore.com strives to offer you attractive prices.
To do this, we constantly compare prices and services on the market in order to offer you the best service/price relationship.
If you find a better offer on another site, we offer a module on each product page allowing you to quickly provide us with the contact details of this site.
We will get back to you quickly to confirm the possible adjustment of our sale price if this is possible for us.
Please note, however, that some price changes may take several weeks as they may require price negotiation with the supplier concerned.

All bank cards are immediately debited on our site, we do not have the possibility of postponing the debit to a later date.

Our price list is inclusive of VAT (VAT included), no additional costs will be charged to you for delivery to a member country of the European Union.
For delivery outside Europe (DOM-TOM included), a 21% VAT will be automatically deducted from our price list before invoicing.
For deliveries outside Europe, VAT and/or import charges may be requested by the customs services of your country.

When you validate the order by selecting a method of payment, the sale is concluded (agreement on the goods and the price).
If the prices drop after you have placed your order, we will not be able to compensate you in accordance with commercial law.
We will also not be able to claim a higher price from you, if prices were to increase.

We do not handle any of your credit card details, Paypal alone manages this aspect.

BDMUSICSTORE.COM will never ask you for your bank details by email.

We retain ownership of the goods sold until effective payment of the full price in principal and accessories.
Failure to pay any due date may result in a claim for the goods.
This provision does not preclude the transfer to the Customer on departure from the warehouse of the risks of loss and deterioration of the goods sold, as well as the damage they may cause.
Pursuant to the legal provisions, the goods sold remain our property until full payment of the price and its accessories.

The minimum warranty period on all products is 2 years (from the date of invoice).
Guarantees exceeding this period are clearly indicated on the relevant invoice.
Your invoice or receipt serves as a warranty card.
Any complaint must include details of the use of the article and the location of the defect.
We reserve the right either to replace the defective item, or to repair it, or to establish a credit note for the value of the price invoiced.
The contractual warranty is strictly limited to the replacement of defective parts.
In the event of abnormal wear and tear linked to negligence, abnormal use or lack of maintenance on the part of the Customer, our contractual guarantee is not applicable.
The replacement of parts or the article and the execution of the guarantee do not have the consequence of extending the duration specified in the conditions above.
Any intervention that does not comply with normal use by any person not authorized by our services cancels the guarantees.